If you are unhappy with your Artisan Cutlery or CJRB purchase you may return the item for a full refund of the purchase price of the item within 30 days of purchase. Items returned in this way must be in new condition in order to qualify for a full refund. Items purchased outside of the 30-day window may be returned after an assessment of your case by our warranty department. Defective products, incorrect items, and products damaged upon arrival may be returned within the same 30-day period for a replacement. We will not accept returns with shipping labels attached directly to product packaging. Refunds will be processed through PayPal.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. (e.g., no stains, tears, or other soiling including odors). Accepting returns is at the sole discretion of Artisan Cutlery’s judgment of the state of the Products. Artisan Cutlery reserves the right to refuse any returns. Artisan Cutlery may request descriptions and images of the Products to determine the state of the Products prior to accepting returns. Failure to comply with requests by Sl4u may result in Artisan Cutlery’s refusal to return. Failure to complete the returns process within 1 week of being provided instructions from Artisan Cutlery may result in Artisan Cutlery’s refusal to return. We will notify you by email when your return has been processed.
In order to begin your return process, please email: firstname.lastname@example.org with:
- Your issue with your item
- The model number of the item
- A picture of the item (with pictures of the damage if requested)
- Your name and address
Please ship these items to
- Address: Artisan Cutlery 13089 Peyton Drive #C 618 . Chino Hills, CA 91709
- Phone: (669) 213-9734
Please include an image or screenshot of your tracking information after shipping out your item. If you have any additional questions please contact us at: email@example.com
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org